We try to ship all orders within two working days if humanly possible. Some items and situations may delay shipping . If the item you ordered is out of stock or delayed we’ll let you know as soon as possible. If you need delivery by a certain date please specify that date at the time of order or send us an email to email@example.com..
Orders are shipped via Fedex, TNT Express, USPS and LTL Shipping depending on size and weight.
If your order is overweight or over sized, we will notify you immediately with the best shipping rate for your your approval. Your credit card will not be charged until you accept the shipping quote.
We do Shipments to APO/FPO and USA Territories Overseas.
We offer Free Standard/Ground Shipping on certain products to the Continental US territory only.
Prepare-1 LLC will contact you within 24hrs with the best possible shipping rates for your products to your destination country. Your credit card will not be charged until you accept the shipping quote.
We can ship anywhere in the world that accepts packages from the United States. We normally ship through Fedex, TNT Express and USPS.
Time in customs may increase the estimated times, and please note that we do not have control over that.
Prepare-1 LLC reserves the right to hold orders that have a different billing and shipping address. To protect our customers from possible fraudulent activity, we do need to verify billing and shipping addresses that fall under this category.
We reserve the right to request payments through PayPal or wire transfer for any international order to protect our customers from possible fraudulent activity. In order for us to provide additional protection to our customers against fraud with international orders and for us to correctly process your international order, you may be asked to provide additional identification or information before we process your order . Please understand that we are taking this additional steps only to protect our customers
If we found any discrepancy on the shipping amount listed on your order, we will contact you to inform of any additional charges if any, and we will keep the file open for 10 days after that we will cancel the order.
We reserve the right to open any packaging or adjust shipping vessel on any international/non-continental shipping order.
Please contact Customer Service by phone at +1-855-435-7773 Or by email to firstname.lastname@example.org for more information or if you have questions.
International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.
Important Note : If you have any questions or are uncertain about the Shipping policy, we encourage you to contact us before making your purchase, as the placement of an order constitutes acceptance of these terms and SHIPPING POLICY
How do I return an item?
Defective or Damage Products : Products that are damaged or defective may be returned within 30 days of the original shipping date and will be fully refunded or replaced absolutely free of charge. Refused or Returned Orders: Undelivered or refused orders will be refunded in full deducting the shipping costs. In addition a 15% restocking fee will be charged. Others: if you are not fully satisfied with an undamaged and unused item you purchased from us, please contact us! We’ll do what we can to help you.
Follow the steps for returns:
Obtain a Return Merchandise Authorization (RMA) by contacting our Customer Service at email@example.com . We will issue a return authorization based on our Returns and Exchanges Policy described herein. The RMA will be valid for 30 days only. Orders must be returned within 30 days of purchase for refund if applicable 30-45 days returns will receive store credit. We do not accept returns without a prior authorization.
- Pack the item in a good box to insure against damage and return the package via insured USPS Mail or other Parcel Carrier of your choice offering ground service. Prepare-1 LLC will refund the actual ground service shipping costs if the return or exchange is due to unused damaged merchandise or an error in shipment. Prepare-1 advises that you insure the items for full value against loss or damage during shipment. Prepare-1 LLC is not responsible for returned product while in transit.
- Include a copy of your sales receipt with your return along with an explanation stating why you are not satisfied with the item(s), and your preference for exchange or refund. If you no longer have your sales receipt, please include your full name or purchaser’s name, billing address and order number
- Within 5-8 business days of receiving the returned items at Prepare-1 LLC, we will then refund your purchase either through your credit card, check, or through store credit for the full amount minus shipping costs (less a possible 15% restocking fee). We’d also be happy to send you a replacement item.
Keep a record of your shipment until you have received the refund or exchange
Prepare-1 LLC reserves the right to adjust any shipping container to any continental U.S PO Box address.
TERMS & CONDITIONS
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Prepare-1 LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Prepare-1 LLC.
The collective work includes works that are licensed to Prepare-1 LLC. Copyright 2014 Prepare-1 LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Prepare-1 LLC or purchasing Prepare-1 LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Prepare-1 LLC or to purchase Prepare-1 LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Prepare-1 LLC . You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Prepare-1 LLC used in the site are trademarks or registered trademarks of Prepare-1 LLC.
Prepare-1 LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Prepare-1 LLC.
Your use of this site shall be governed in all respects by the laws of the State of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Prepare-1 products) shall be in the state or federal courts located in Los Angeles County, Ca . Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Prepare-1 LLC products) must be commenced within one (1) year after the claim or cause of action arises. Prepare-1’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Prepare-1 LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Prepare-1 LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Prepare-1 LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Prepare-1 LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Prepare-1 LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Prepare-1 LLC in its sole discretion.
TERMS OF SERVICE
The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers’ needs.
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
For example, you may need to provide the following information:
- Website URL information
- Email address
- Home and business phone number
In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users’ browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
How Do We Protect Your Information?
We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Communication Opt Out
If you wish to opt out of receiving offers directly from Prepare-1 LLC, you can unsubscribe by following the opt-out instructions in the emails that we send you located at the footer of the communication. We can be reached by postal mail at 417 W Foothill Blvd. Ste 403, Glendora, Ca. 91741 or by phone at 855-435-7773. You can email us at firstname.lastname@example.org with questions, comments or suggestions.
Do We Disclose Information to Outside Parties?
What about Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.